FAQ

How do memberships work?

Membership is a monthly subscription that gives your family access to booking vetted caregivers. Each booking carries a small booking fee; caregivers are paid directly by you at their hourly rate.

How are caregivers screened?

Every caregiver completes an application, reference checks, a background check, and an interview with our team before approval.

How far in advance do I need to book?

Book as early as you like. Caregivers set their own minimum notice — most accept requests with at least 12–24 hours' notice.

What if no caregiver is available?

If no caregiver accepts your request, our team is alerted and works to find a match personally. You can also message us any time.

How do I pay my caregiver?

Directly, at the end of the shift — cash, Venmo, Zelle, or CashApp. The platform shows the estimated cost up front so there are no surprises.

Can I request the same caregiver again?

Yes — mark a caregiver as a favorite and matching will prioritize them for your future requests.

How do I cancel a booking?

From your dashboard, any time before the cancellation window. Late cancellations may keep the booking fee.